Returns must be processed with 30 days of purchase. All returns are subject to a 20% restocking fee and we do not refund original shipping or pay for return shipping.
To process a return:
Our mailing address is:
Octane Lighting Inc. 675 Cochran St. Simi Valley, CA 93065
If there is any defect in the product upon delivery, Octane Lighting is to be notified by the purchaser within 24 hours otherwise, the product will be deemed to have been delivered in good order and condition. Warranty on all brand new products will be the manufacturer's warranty and at the manufacturer's discretion.
The warranty does not apply:
- In respect of any consumables or other consumables in respect of the product or any part of the product.
- Where the purchaser is in breach of any of our terms and conditions.
- Where any fault of the product has been caused by misuse, neglect, accident or abnormal conditions of operation or use contrary to the manufacturer's recommendations or operating instructions.
We reserve the right to refuse any returns that:
- Are incomplete or missing parts; or
- Are not returned in their original packaging,
- Product cannot be identified by product serial number,
- Show signs of physical damage to the product or its packaging,
- Do not include a valid Return Authorization Number on the shipping label,
- Have an expired Return Authorization Number,
- Purchaser fails to show proof of original purchase.